Next+Page,+Development+Guide-Section+III



//Section III: Development Guide, // //Section IV Implementation Plan, & // //Facilitator's Guide //

//Instructional Plan //

__Learning Objectives __

** By the end of this training, the learner will be able to: **
 * Describe the benefits of Empathic Listening
 * Describe how Empathic Listening can be applied in conflict resolution
 * List at least two type of conflicts where Empathic Listening can be applied
 * List at least three empathic responses that demonstrate understanding of a conflicting point of view

__Content Presentation__

//Content://

Teachers will learn how to depict an escalated situation, what words to use in mediation and which to avoid, given examples of proper language techniques, and how to properly perform peer mediation.

//Demonstration://
 * 1) Participants will be shown language samplings from a scenario which ended in violence using the flipchart
 * 2) Participants will be given a job aid for example words being encouraged to use to deescalate a situation and examples of words discouraged to use that may escalate a situation.
 * 3) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Participants will be given a demonstration on properly performing peer mediation
 * 4) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Participants will be shown different conflict resolution approaches

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">//Materials and Media Selection://

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">The flipchart, a notebook and pen, job aids, and participant material

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">**Student Participation**

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">//Student Grouping://

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">Students will work in the large group for the demonstration; they will work in small groups when practicing the techniques.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">//Practice Items and Activities://
 * 1) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Participants will be shown sample language on the flipchart from scenarios that was escalated to violence.
 * 2) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">As a group, participants will be asked to circle words in the language sampling that triggered the escalation.
 * 3) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Participants will be separated into small groups and asked to use their job aid to replace the circled words with words that are encouraged to being use to help deescalate a situation.
 * 4) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Participants will share their answers with the class and discuss.
 * 5) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Participants will also be shown sample language on the flipchart from a scenario in which the conflict was successfully resolved non-violently, in which they will compare their answers.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">//Simulations://
 * 1) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Participants will be given a demonstration on proper peer mediation.
 * 2) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Participants will be asked to give feedback on what they observed from the demonstration and why they felt it helped the situation from being escalated
 * 3) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Participants will be separated into groups of four to practice their own peer mediations. One individual will be the mediator, the two will be students who are in conflict, and the fourth will be the observer. Participants will rotate positions to be able to observe from all angles. Participants will have specific scenarios picked out and listed in their participant materials.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">**Feedback**

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Participants will use an online evaluation program to input their ideas of the training. The evaluation will also include a small quiz to rate how well the participants remembered the information.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__Instructional Plan Table__

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">**Learning Objective #1:** Given a scenario, analyze a teen confrontation and the application of conflict resolution skills.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">**Content Presentation**

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">//Content:// The students will examine a live-action role-play of a potentially violent confrontation between two teens. See storyboard.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">//Model/Demonstration://

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">1. [Anticipatory set] Students will be asked to watch a role-play of a confrontation between two teens and a subsequent discussion with an adult. The adult will model empathetic listening skills.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">//Pretest:// Questions posed to class, open for group discussion:
 * 1) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Do teens have confrontations like this?
 * 2) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Why did this particular conflict escalate?
 * 3) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">How did the adult intervene to de-escalate this situation?

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">//Materials and Media Selection:// None needed. Storyboard and script (attached). Three copies of the script will be needed for role players.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">**Student Participation**

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">//Student Grouping:// Students will observe role-plays in the large group for the demonstration; they will work in small groups of 4-6 when engaging in planning role-plays and overt practice of skills in subsequent objectives.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">//Practice Items and Activities://

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">1. Students will watch the demonstration on teen confrontations. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">a. The teacher role-player will model empathetic listening. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">2. Students will engage in discussion about teen confrontations. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">a. Questions to class: what did the teacher do well? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">b. Questions to class: what do you think would have happened if the teacher had demanded to know what was going on or who was involved up front? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">3. Students will offer suggestions for how to avoid, resolve or diffuse confrontations, based on their observations of the role-play. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">a. Question to class: what else could the teacher have done to help Renee?

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">**Feedback**

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Students will give feedback of their understanding of the role play shown. The instructor will walk around and question groups individually about their role-play development during later objectives.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__STORYBOARD and SCRIPT__

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">**Concept:** Teens (aged 13-19) in the Chicago Public Schools may experience potentially violent confrontations within and near the school setting. Generally, these confrontations involve other teens with whom they are enrolled in school. The goal of this role-play is to demonstrate a realistic example of a typical confrontation between two teens and a strategy for intervention involving empathetic listening.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">**Setting:** An empty school classroom, immediately after school is released.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">**Actor(s):** RENEE, a female student. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">KAREN, a female student. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">MR. ANDERSON, a male teacher.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">**Action Summary:** KAREN enters a classroom and speaks with RENEE in a menacing way. Tension escalates as the conversation continues. RENEE then speaks with MR. ANDERSON about her experience.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">**Script:** See following page.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">**Role-Play: A Tense Confrontation**

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Opening: //RENEE is seated at a desk in an empty classroom, putting her books away in a backpack and preparing to leave. KAREN enters the room and approaches RENEE.//

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__KAREN__: [//smiling//] What’s going on, Renee?

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__RENEE__: [//looking stressed//]. I’m just trying to get my stuff packed up and go home. What’s going on with you?

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__KAREN__: [//laughs//] You forget about our conversation last week? I am waiting for my homework. You did it like we agreed right?

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__RENEE__: [//looking// //worried//]. Actually, I didn’t do it. I think we might get caught if I keep doing your homework. Mrs. J has been telling us that we have to do our own work.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__KAREN__: [//angrily//] I thought we had a deal, Renee. You do my homework and I don’t hurt you. I don’t want to have to make your life miserable. There are a lot of girls who would like to know if you are going to act like a snitch. It could be dangerous.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__RENEE__: I’m not going to tell on you. I just don’t want to be involved in any more of this cheating stuff. [//Crossing her arms tightly//] I’m not going to do it, Karen.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__KAREN__: [//slowly and menacingly//] Well, you won’t like what’s going to happen if you don’t do what I say. You better get my homework done or you will be sorry in the morning. Think about it or you will be sorry.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Ending: //KAREN smiles while looking at RENEE, and draws her index finger across her own throat, to suggest violence. KAREN then leaves the room. MR. ANDERSON enters the room.//

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__MR. ANDERSON__: Hello, Renee. You are here a little late [pauses, looks at RENEE with concern]. Is everything okay?

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__RENEE__: No. I’m having a personal problem.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__MR. ANDERSON__: [Calmly] Well, if you ever want to talk, I am here to listen.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__RENEE__: [Sighs, worried] I don’t think you can help me.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__MR. ANDERSON__: How about giving me a try? If I can’t help, maybe I can point you to someone who can help. It’s up to you.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__RENEE__: [Frightened] Someone is hassling me, trying to get me to do something I don’t want to do.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__MR. ANDERSON__: It sounds like you are feeling unsure about what you should do.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__RENEE__: I am. I just don’t know what to do.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__MR. ANDERSON__: [Thoughtfully] I wonder if it would help to ask yourself what your choices are. You can go along with it or choose not to.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__RENEE__: Well, I feel like I don’t have any choice.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__MR. ANDERSON__: It might seem like you have no choice, but you always have a choice in what you are going to do or not do. The truth is that you can’t control other people, but you can always control yourself. I wonder why you feel you have no choice.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__RENEE__: Someone said they were going to hurt me if I didn’t do what they said.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__MR. ANDERSON__: That sounds pretty frightening. I wonder how you would like to see this handled.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__RENEE__: I would like to see this girl expelled from school so I wouldn’t have to be scared of her anymore.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__MR. ANDERSON__:﻿ That sounds like a reasonable idea. People can be expelled for threatening other students. I can help you if you feel like you can share a little more information with me. Do you want to tell me who the girl is?

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__RENEE__: I don’t want them to know it was me who told on them.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__MR. ANDERSON__: Principal Jones is the only person who can expel a student. How about if we agree to keep this confidential between you, me and Principal Jones? Then, would you feel comfortable telling me who the girl is?

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__RENEE:__ I guess so.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__MR. ANDERSON__: Renee, this is a difficult position you are in and I admire your decision to share it with me. You are very brave to be honest about what is happening to you. Let’s go and talk to Principal Jones. I will be there the entire time to support you and make sure that our agreement about protecting your identity is kept.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">//End of role-play.//

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">__Delivery Methodology__

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">This module will use four different methods to deliver the instruction in the following sequence:

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">1. //Video Presentation// - Students will be asked to watch a 10 minute video of a confrontation between two teens and a subsequent discussion with an adult. The adult will model empathic listening skills.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">This will provide orientation to a new topic and help create interest in the topic. Students will recognize a scenario they encounter in their school day and begin to think about how to approach it.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">This will help achieve the objective “Describe the benefits of Empathic Listening”

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">2. //Instructor Presentation// – The Instructor will lead a discussion of the role of the adult in the video and how they modeled empathic listening. The instructor will also discuss the principles of empathic listening and how they can be applied in conflict resolution.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">This will present essential information to the entire group to serve as common background.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">This will help achieve the objective “Describe how Empathic Listening can be applied in conflict resolution”.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">3. //Small Group Role Pay// – The students work in groups of three to five people to design a mock example of a confrontation between two or more teens.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">This gives the students an opportunity to think about how to apply the principles of empathic listening as well as get a chance to hear what their fellow students are thinking.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">This will help achieve the objective “List at least two types of conflicts where empathic listening can be applied”.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">4. //Small Group Collaborative discussion// - The students remain in their small groups and discuss how empathic listening can be used to resolve the conflict in the scenario they just created. The group will then present their ideas to the rest of the class.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">This will oblige the students to accept and integrate the ideas presented and to critically evaluate alternative solutions.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">This will help achieve the objective “List at least three empathic responses that demonstrate understanding of a conflicting point of view”.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">__Evaluation__

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">The student's will be given an End of Course Critique form. This form will serve as a tool to collect data from the perspective of the students (teachers) who attended this course. The form will be designed to ask questions pertaining to the usefulness of the course content and its presentation methods. This information will be used as documentation to record "Student Behavior" statics measuring the positive and/or negative impact of the course for the students. This tool will also serve as the vehicle to support the need for modifications to the course material, addressing documented issues and concerns identified by the students. As part II of this process, there will be a survey sent to the student (teacher), 90 days after the completion of the course along with instructions to complete the form. The completed survey's feedback will be used to analyze the effectiveness of the course content once the student returns back to their appropriate school districts. This reported feedback will be included in our analysis to measure the student's ability to use the new information from the course in real world events at their schools.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">Some of the questions for the survey will be:

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">How many times have you used the information contained within the course? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">How useful was the information learned within the course? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">Has this course had any impacted the way you now addressed conflict within your school? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">Was the information presented in this course suitable to level of our need to resolve conflict within your school? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt;">Do you feel that the knowledge you received from this course helped you do your job to resolve conflicts within your school?

**//<span style="font-family: 'Times New Roman','serif'; font-size: 14pt;">Section IV: Implementation Plan and Facilitator Guide //**

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__I: UNIT OVERVIEW__

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">**Background Information and Goals:** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Our module Empathetic Listening for Conflict Resolution is one that can be used on several types of learners in different situations. The background and context of this module is to implement strategies which students can utilize within a school setting. The overall goal includes teaching the learner that combining listening techniques and empathy will help solve conflict that can arise between their peers as well as instructors. By encouraging the student to vent their issue so the root cause can be unveiled can eliminate violence as well as emotional stress that are produced within the learning environment.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">**Introduction to the Unit:** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">What is Empathetic Listening also known as active listening or reflective listening? It is a way to respond to another person that improves mutual understanding and trust. It is easy to listen to someone but to listen with empathy is another task. Empathy is the understanding or entering into a person’s feelings listening is a learnable skill which is not taught with other communication in schools or at home the learner is told that they should listen, but not how to listen.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">**Objectives:** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">To address the following questions:
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">· What is empathy and how is it different from sympathy?
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">· When is it best to show empathy?
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">· Even though you hear what the person is listening taking place?
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">· How is the listener react to what is being said?
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">· What are their facial expressions and body language saying?
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">· What are the 5 stages of empathetic listening?

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">__II: Pre-workshop Planning__

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">To prepare for the training, the facilitator has many preparations to make. First, they need to make sure a classroom or conference room at the school building has been scheduled for use during the appropriate dates and times of the purposed training. It is also important that all participant materials have been printed and there is enough to pass out to all trainees. They will also need to ensure proper supplies are available, which may include note pads and pens.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">**Preparing Participants** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">To help the success of the training, we will be sure to meet with the facilitators and the supervisors of the school to give a brief orientation of the training. It is important that they understand the purpose of the training, how it will benefit them, and to bring their experiences and questions with them. This will help us address their current issues and perhaps be able to provide them with alternatives and solutions. To help each participant prepare for the class, we will provide a brief orientation booklet that discusses the issues present that will be discussed. The booklet will also have a notes section, where each participant can write their experiences during the week before they attend the training. This way they will have fresh examples and be able to understand the relevance of discussing this material. This may also help them brainstorm new solutions, in addition to the information we provide.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">**Giving Participants Advance Information** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">To help the direction of the training, each participant will complete a pre-training worksheet. On this worksheet, we will ask participants to provide their experiences with violence or tension in their classrooms between students and what they observe in between classes. We will also ask them how they respond to each situation. Based on their responses, this will give us a good indication on whether we need to focus more heavily on certain conflict resolution topics over others.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">**Student Groupings** <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">Based on each individual's experience with student confrontation and how they responded to the pre-training worksheet, we will separate these individuals into small groups. During the training course, when we have our small group activities these individuals will be mixed with higher experienced individuals with those who may have no experience at all. This will diversify the group so they can see situations on either end of the spectrum.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">__III: Instructional Environment, Equipment, and Materials__

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">This module on Empathetic Listening is designed to be delivered to current teacher-practitioners in the classroom, instructional aides, school counselors and others who provide direct support to high school-aged students in an educational setting.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">**Environmental Recommendations:**

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">The course is designed for delivery in a traditional classroom, but can be adapted to alternate spaces such as a cafeteria, staff lounge or other general purpose area. Student seating should be arranged in an orientation conducive to working in small groups of 4-6 students, with a maximum of 30 students per session.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">**Required Equipment and Materials:**
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Roster sign-in sheet to record attendance
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">7 large-paper flipcharts (1 per group and one for the instructor)
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">8 permanent markers in assorted high-visibility colors such as green, red, blue and black
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list 1.0in;">Note: chalkboards/whiteboards may be used when flipcharts are not available.
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">30 Student note-taking guides (1 per student)
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">4 copies of the RENEE and MR. ANDERSON role-play script
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Facilitator guide/lesson plan
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">30 end of course critique forms ( 1 per student)

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">**Note to Facilitators:**

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">The course addresses the prevention of violence in and near the public school systems. Facilitators should be aware that teacher participants may have witnessed violent acts, had to provide intervention in violence, or have other personal knowledge of the reality of coping with violence in or near their work settings involving teens. When conducting this training, some participants may wish to share personal experience of a traumatic incident they experienced.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Facilitators are cautioned to be inclusive of teachers’ personal experiences yet provide clear redirection (when needed) on the focus of the training: enhancing the teachers’ ability to provide support to teens in crisis and reduce the acts of violence through intervention. Be prepared to offer suggestions for employee assistance, including peer support, counseling or other board-approved actions to participants who may express a traumatic experience and seek additional support.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">__V: Assessment of Learning__

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">//Pre-Assessment// <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Goals: <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Strategy: <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Pretest – Administer a student evaluation prior to the start of class.
 * 1) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Help alert students to what is expected in class.
 * 2) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Establish baseline for student knowledge of and attitudes toward the subject matter.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Sample Questions: Think back to the conflict you observed during the school day. What was the nature of the conflict? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">What words seem to make the conflict escalate? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">What role did listening (or not listening) play in the outcome? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">What steps you recommend to resolve the conflict?

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Formative Assessment <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Goals: <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Strategies:
 * 1) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Determine the extent to which the training objectives were achieved and the original training plan was implemented
 * 2) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Determine the extent to which training materials are accurate and complete.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Stakeholder Survey- Administer a survey after the pilot class to all the stakeholders in the project (students, instructors, SME, teachers, school administration). Collect detailed feedback so that class can be modified before the next delivery.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Sample Questions: <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Do instructional materials clearly state the performance objectives expected? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Do the instructional materials support the performance objectives? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Do the instructional materials support he performance objectives? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Is the content of the instruction complete? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Is the content of the instruction up to date?

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Summative Assessment <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 0pt;">Goals: <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Strategies: <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Student Assessment – Administer a student assessment after each class. Compare results against the pretest and against previous classes.
 * 1) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Determine the extent to which the training objectives were achieved and the original training plan was implemented.
 * 2) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 10pt; tabstops: list .5in;">Determine whether any of the training activities should be revised, continued or terminated.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Sample Questions: Think back to a conflict you observed in the video. What was the nature of the conflict? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">What words seem to make the conflict escalate? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">What role did listening (or not listening) play in the outcome? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">What steps you recommend to resolve the conflict?

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Stakeholder survey- Administer a stakeholder survey after the class has been delivered five times. Compare results against the first survey.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Sample Questions: <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Do instructional materials clearly state the performance objectives expected? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Do the instructional materials support the performance objectives? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Do the instructional materials support the performance objectives? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Is the content of the instruction complete? <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Is the content of the instruction up to date?

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">__VI: Instructional delivery and Sequencing__

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">**Overview of Lesson** - Our overview for our lesson, is designed to outline the relevance of our course material to the needs of our students. The overview of this lesson will provide each of our students with an outline of the materials that will be presented and prepare the students for the training event.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Facilitator - Review the overview in preparation of the training event, be prepare to have real world examples that can be introduce during the introduction of the lesson in support of the training. These example (ie a video or an ice breaker) will prepare the students for training and tie the student's expectation to the intent of the course. Upon completion of the overview, ask the students do they have any question regarding the overview, answer any and all student's questions before moving to the next portion of the lesson.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Students - During the overview the students will be directed to the PowerPoint presentation and will be requested to review the slide with the facilitator. At the end the students will be provide the opportunity to ask questions of the course or facilitator before moving to the next portion of the lesson.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">**Sequence of Activities** - The activities of the lesson will be sequenced in the order of effectiveness and to ensure the appropriate cognitive load is administered to fit the student's learning types.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Facilitator - Review the lesson to ensure that you are aware of the intent (goal) of the course. Pay particular attention to the following areas within the lesson: All examples, cue, transitions, terms (consistency), appropriate pacing and ensure you are prepare to provide the students with concrete mental image in specified area of the lesson.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Students - During this portion of the lesson the facilitator will encourage each of the students to ask questions as need.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">**Step-by-Step Process** - Is used to help provide the students with a step-by-step information as the facilitator demonstrate to the students of the learning process. This process is use to support the students with recall memory by walking them through each step and helping them to encode the information by associate an existing learning experience.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Facilitator - As the Facilitator you must be considered the subject matter expert of the process, and guide the students through the process. You must be able to recognize student behavior (of confusion, lack of understanding and stress of cognitive overload) and know when to stop, slow down and/or increase the pace of the instruction to meet the student's learning needs. You must be prepare to elaborate each step of the process for the student, (if required) and be able to guide a students discussion that direct the students back to lesson active and recommended methods of resolutions.

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%; margin: 0in 0in 10pt;">Students - During this process of the lesson students will be ask to participate during the demonstration and role playing activities to be able to benefit the true value of the course.