Unit+Overview

// Background Information and Goals:  // Our module Empathetic Listening for Conflict Resolution is one that can be used on several types of learners in different situations. The background and context of this module is to implement strategies which students can utilize within a school setting. The overall goal includes teaching the learner that combining listening techniques and empathy will help solve conflict that can arise between their peers as well as instructors. By encouraging the student to vent their issue so the root cause can be unveiled can eliminate violence as well as emotional stress that are produced within the learning environment. // Introduction to the Unit:  // What is Empathetic Listening also known as // active // listening or // reflective //listening? It is a way to respond to another person that improves mutual understanding and trust. It is easy to listen to someone but to listen with empathy is another task. Empathy is the understanding or entering into a person’s feelings listening is a learnable skill which is not taught with other communication in schools or at home the learner is told that they should listen, but not how to listen. // Objectives:  // To determine if our instruction is effective will address the following questions:  · What is empathy and how is it different from sympathy?  · When is it best to show empathy?  · Even though you hear what the person is listening taking place?  · How is the listener react to what is being said?  · What are their facial expressions and body language saying?  · What are the 5 stages of empathetic listening?
 * TEAM MEMBER A- KRISTIN (SECTION I: UNIT OVERVIEW **)