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 * Evaluation of Unit Goals **

Goal #1 - Examine typical scenarios of conflict and how they are often handled

The expectations of this staff development learning module is for trainees of the Chicago Public Schools educators to demonstrate the ability to examine typical situations that may turn into potential acts of violence. Trainers will assess trainees via participation and observation within a traditional classroom environment. The pre-assessment testing will determine prior knowledge and levels of understandings about empathetic listening for conflict resolution that is the topic under review. Trainers will facilitate trainees writing about and/or talking about situations they witness via videos, role-play, power point and/or multimedia presentations. In addition, trainers of this trial staff development module will observe trainees as they share and then role-play empathy listening situations via re-enactments involving potential conflicts. This will allow trainees to hear varying versions of empathetic listening skills training scenarios and how they are resolved.

Goal # 2 - Improve conflict resolution skills

Under discussion are 12 techniques for conflict resolution. By discussion, role-play, and multimedia presentations, trainers will facilitate trainee learning of various strategies and options available for resolving disagreements before problems have a chance to escalate or turn into verbal confrontations that lead to deadly violence. The trainer will ensure that trainees have a firm grasp of each of the techniques. Trainers of this staff development learning module will facilitate a matching exercise activity and role play scenario that appear in this learning package. Trainers will demonstate to trainees the strategies involved in matching the appropriate techniques to given examples that show how each of the 12 techniques can be implemented during a time of conflict. In addition, trainers will provide several scenarios, using one of the techniques that each student is expected to write an appropriate resolution to the conflict in the scenario, which will demonstrate their understanding of anyone of the empathic listening techniques.

Goal #3 - Improve conflict de-escalation skills

In addition to discussing different techniques, Trainers/facilitators of this learning package will also discuss how empathetic listening, tone of voice, body language, respect, and compromise are an important part in resolving conflict. To ensure trainees have a firm grasp of these skills, trainers should have someone to monitor trainee reactions to each phase of the implementation of the learning module to determine effectiveness of the program and to inform if and when modifications of the learning program are necessary. Therefore, observation of the class during trainee role play sessions are crucial. During the trial-run of this learning package, GTS will observe how well teachers are able to use empathetic listening skills for conflict resolution to successfully reduce conflict within their own classroom to their students within their conventional high school classroom environments.

Goal #4 - Practice alternate ways of dealing with verbal and physical confrontation through improved communications

Observation is an important aspect of this goal as well. Classes will be monitored and assessed as the implementation of the learning module is delivered during this test run of our product. Formative assessments will occur throughout the delivery of the training by one of the trainers will facilitate while the other write down student reactions and questions--that indicate if the learning is too difficult or too easy. Summative assessment of this learning package will occur at the end of each lesson. For the evaluation test at the end of the training, GTS will include essay questions in which the student will write down an example response to a situation. This will help to determine if learning has occurred.

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