A+-+I+-+Task+Analysis

== =**Week 3 - Team Member I: Stephen**=

//__Task Analysis __//

//__Goal __// – Examining typical scenarios of conflict and how they are often handled

//__Topic __//– Conflict Scenarios 1. Brainstorm with students 3 common scenarios that cause conflict 2. Divide students into 3 groups and assign one scenario to each group 3. Have each group report on how their scenario usually escalates into conflict

//__Goal __// – Improve conflict resolution skills

//__Topic __// – 12 techniques for conflict resolution
 * 1)  [|The win/win approach] - How can we solve this as partners rather than opponents?
 * 2) <span style="font-family: 'Arial','sans-serif'; line-height: normal; margin: 0in 0in 10pt;"> [|Creative response] - Transform problems into creative opportunities
 * 3) <span style="font-family: 'Arial','sans-serif'; line-height: normal; margin: 0in 0in 10pt;"> [|Empathy] - Develop communication tools to build rapport. Use listening to clarify understanding
 * 4) <span style="font-family: 'Arial','sans-serif'; line-height: normal; margin: 0in 0in 10pt;"> [|Appropriate assertiveness] - Apply strategies to attack the problem not the person.
 * 5) <span style="font-family: 'Arial','sans-serif'; line-height: normal; margin: 0in 0in 10pt;"> [|Co-operative power] - Eliminate "power over" to build "power with" others
 * 6) <span style="font-family: 'Arial','sans-serif'; line-height: normal; margin: 0in 0in 10pt;"> [|Managing emotions] - Express fear, anger, hurt and frustration wisely to effect change.
 * 7) <span style="font-family: 'Arial','sans-serif'; line-height: normal; margin: 0in 0in 10pt;"> [|Willingness to Resolve] - Name personal issues that cloud the picture
 * 8) <span style="font-family: 'Arial','sans-serif'; line-height: normal; margin: 0in 0in 10pt;"> [|Mapping the conflict] - Define the issues needed to chart common needs and concerns.
 * 9) <span style="font-family: 'Arial','sans-serif'; line-height: normal; margin: 0in 0in 10pt;"> [|Development of options] - Design creative solutions together
 * 10) <span style="font-family: 'Arial','sans-serif'; line-height: normal; margin: 0in 0in 10pt;"> [|Introduction to negotiation] - Plan and apply effective strategies to reach agreement.
 * 11) <span style="font-family: 'Arial','sans-serif'; line-height: normal; margin: 0in 0in 10pt;"> [|Introduction to mediation] - Help conflicting parties to move towards solutions.
 * 12) <span style="font-family: 'Arial','sans-serif'; line-height: normal; margin: 0in 0in 10pt;"> [|Broadening perspectives] - Running meetings in conflict resolving mode

//__<span style="font-family: 'Arial','sans-serif'; font-size: 12.5pt;">Goal __//<span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">– Improve conflict de-escalation skills

//__<span style="font-family: 'Arial','sans-serif'; font-size: 12.5pt;">Topic __//<span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">– De-escalation techniques <span style="font-family: 'Arial','sans-serif'; font-size: 8pt;">1. <span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">Escalation vs. De-escalation <span style="font-family: 'Arial','sans-serif'; font-size: 8pt;">2. <span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">De-escalation techniques <span style="font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">a. Listening <span style="font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">b. Tone of voice <span style="font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">c. Body Language <span style="font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">d. Respect <span style="font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: normal; margin: 0in 0in 12pt;">e. Compromise

//__<span style="font-family: 'Arial','sans-serif'; font-size: 12.5pt;">Goal __//<span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">- Practice with alternative ways to deal with verbal and physical confrontations through improved communication

//__<span style="font-family: 'Arial','sans-serif'; font-size: 12.5pt;">Topic __//<span style="font-family: 'Arial','sans-serif'; font-size: 12pt;"> – Utilizing Conflict Resolution Skills

<span style="font-family: 'Arial','sans-serif'; font-size: 8pt;">1. <span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">Have students return to their groups <span style="font-family: 'Arial','sans-serif'; font-size: 8pt;">2. <span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">Have each group suggest two ways to resolve their conflict scenario <span style="font-family: 'Arial','sans-serif'; font-size: 8pt;">3. <span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">Have each group report back to the class on why their suggestions will effectively resolve the conflict <span style="font-family: 'Arial','sans-serif'; font-size: 12.5pt; line-height: normal; margin: 0in 0in 10pt;">References:

<span style="color: blue; font-family: 'Arial','sans-serif'; line-height: normal; margin: 0in 0in 10pt;">[] <span style="color: blue; font-family: 'Arial','sans-serif'; line-height: normal; margin: 0in 0in 10pt;">[]